We take pride in doing whatever it takes to make sure you are satisfied with your purchase. If you are not satisfied with one of our products, please contact our customer service by email at info@bouncenutrition.com and we will do our best to resolve any issues.

However, if you would like to make a return, we have a 60-day money back guarantee or exchanges for other flavors to try. That's it!

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bouncenutrition.com and send your item to: 9153 Reseda Blvd, Northridge, CA, 91324, United States.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

International Orders:

Customers who order outside of the United States take full responsibility for being updated on the laws and regulations regarding pre-workout products of the countries you are shipping to. For all international orders, we take no liability for orders that do not arrive due to seizure by customs or other issues related.

How to Return:

Please email info@bouncenutrition.com prior to returning or exchanging your product(s) Provide your name, order number, and reason for return/exchange in the body of your email. Once confirmed, you will be provided with a return/exchange shipping address and instructions. Bounce Nutrition does not cover return shipping. Customers may select the return shipping method.